Privacy & Policies

01

Privacy Policy

NextWell Skin Care ("we", "us") respects your privacy. This section explains what information we collect when you use nextwellskincare.com and how we use it.

What we collect

• Details you give us when you place an order or create an account: name, phone number, email address and delivery address.
• Order history, so you and our team can track your orders.
• Basic technical information such as browser type and pages visited, collected through cookies to keep the cart and checkout working.

How we use it

• To process, deliver and support your orders.
• To contact you about your order by phone, WhatsApp or email.
• To send offers and product updates, only if you agree to receive them. You can unsubscribe at any time using the link in any email.

Sharing

We share your name, phone number and address only with our delivery partner so your order can reach you. We do not sell your personal information.

Your choices

You can check out as a guest without creating an account. If you have an account, you can update your details from My Account, or ask us to delete your data by contacting us at [EMAIL ADDRESS].

02

Shipping & Delivery

• We deliver across Pakistan.
• Payment: Cash on Delivery. You pay the rider when your order arrives.
• Delivery charges: [Rs. XXX per order]. [Free delivery on orders above Rs. XXXX.]
• Delivery time: usually [X–Y] working days after your order is confirmed. Remote areas may take longer.
• We may call or message you on WhatsApp to confirm your order before dispatch.

Tracking your order

Message us on WhatsApp at [PHONE NUMBER] with your order number, or log in to My Account to see your order status.

03

Returns & Exchanges

• If you receive a damaged, leaking or wrong product, contact us within [X] days of delivery with a photo of the product and packaging.
• We will replace the product or refund you once the issue is confirmed.
• For hygiene reasons, opened or used products cannot be returned unless they arrived damaged or incorrect.
• Refunds are sent through [bank transfer / JazzCash / Easypaisa] within [X] working days of approval.

How to request a return

WhatsApp us at [PHONE NUMBER] or email [EMAIL ADDRESS] with your order number and photos. Our team will guide you through the next steps.